Support
Someone is at the desk.
Whether you run a hotel on GuestPad, are trying to sign in, or are a guest looking for your booking, here is the shortest way to the right person.
Three doors
Pick the one that fits.
They all reach the same small team; these just get there faster.
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You use GuestPad and can sign in
Open Help & support in the app. The help assistant answers from the user guide, and if it cannot, it hands you a ticket form with the question already filled in. Your tickets and how far each one has got are listed on the same page; we answer by email.
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You cannot sign in
Use the public contact form. It is the right one for a lost password, a lost authenticator, or an account that is locked out. Contact GuestPad →
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You are a guest of a hotel
We cannot see your booking — the hotel holds it, not us. Your hotel's own portal and front desk are the way in. Find your booking →
When you write
What gets a faster answer.
A ticket comes back with a reference like GP-000123; quote it if you follow up.
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Say where you were
The screen you were on and what you had just done. A ticket raised inside the app carries the page address for you.
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Say what you expected
“The invoice should have shown the deposit” tells us more than “invoices are broken”.
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Mark it urgent only when it is
There is an urgent setting for when operations are blocked — a desk that cannot check anyone in. Keeping it honest keeps it useful.
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Never send secrets
No passwords, no sign-in codes, no card numbers. A card number pasted into the box is masked before the message is stored or emailed, but please do not test that.
Other addresses
For everything else.
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Sales and larger groups
sales@guestpad.io, or request a demo and say how many properties you run.
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General enquiries
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Security reports
Email security@guestpad.io with the host, the steps to reproduce and the impact. Good-faith research is welcome; please do not include real guest data.
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Support access to your data
GuestPad staff can only open your account with a time-limited support session that your organization allows, and every action in one is written to your audit log with the reason.
Not using GuestPad yet?
Start a 14-day trial with no card, or ask us for a walkthrough first.